AI automation for dentistry
The operating system for a dental clinic.
STEMD designs and implements the system a clinic actually runs on: how a request arrives, who answers it, what happens after the visit, and what the owner sees. For clinics that need structure, speed and control.
Where clinics lose patients
No system, no control.
Most clinics do not lack tools. They lack one place where the tools meet, and one person answerable for each request.
Tools that do not talk
Instagram, WhatsApp, the phone and a schedule book live apart. A patient who wrote on Monday and called on Wednesday arrives as two different people.
No owner for the request
A message comes in while the reception desk is with a patient. Nobody is formally late, because nobody was formally responsible.
No control over the result
The owner sees revenue but not the route to it: how many requests came, how many were answered, how many turned into treatment, and where the rest went.
What is inside
Not one tool. The clinic system.
Six parts, assembled in this order. Each one is useless without the one before it, which is why we never start from the agent.
AI CheckUp
An audit of the clinic before anything is built: where requests arrive, how fast they are answered, where they stop, and what that costs.
CRM as the core
Every request, call and message lands in one card with a source, an owner and a next step. Usually Bitrix24, or the CRM the clinic already runs.
AI agents and assistants
Intake, qualification, reminders, booking and internal routing — the repeating part of reception work that does not need a person.
ERIKA — the voice agent
Answers calls when the desk is busy or the clinic is closed, qualifies the caller, books the visit and writes the result into the CRM.
Analytics
Requests, response time, conversion into treatment, repeat visits, and the performance of each channel and each administrator.
Knowledge and content assistant
The clinic knowledge base plus an assistant that answers from it, so staff stop asking the one person who remembers.
ERIKA
After the clinic closes, ERIKA still answers.
She records the reason, keeps the context, and sends the request into the clinic’s agreed route.
Follow the patient routePatient route
Every step of the patient under control.
The route is designed first and automated second. Automating an unclear route only makes the confusion faster.
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01
First contact
A message, a call or a form from any channel lands in the CRM with its source attached.
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02
Qualification
The agent finds out what the patient needs, how urgent it is, and which specialist it belongs to.
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03
ERIKA takes the call
Nobody hears a busy tone at eight in the evening. The voice agent answers, books, and hands over what it could not resolve.
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04
Confirmation
The visit is confirmed and reminded about, so the empty chair is not discovered on the day.
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05
Visit and treatment plan
The plan and its stages stay in the card, not in someone memory or a paper note.
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06
After the visit
Follow-up, care instructions and the next stage of the plan go out on schedule rather than when someone remembers.
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07
Outbound call
Patients who stopped mid-plan get called back — the part of the base clinics most often leave lying there.
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08
The owner sees it
One dashboard: requests, answers, bookings, treatment, revenue, and who did what.
How it is implemented
Simple for the team, systematic inside.
Three stages, each with its own result. Nothing is built before the previous one is finished.
Diagnostics and AI CheckUp
We map how the clinic works today and where money leaves it, then agree what the first stage must change.
System design
Patient route, CRM structure, responsibilities, scripts and the boundary of what the agent may decide on its own.
Implementation
We build, connect the channels, train the team and stay through the first weeks, when reality corrects the design.
Local versions
Your market, your language.
The dental system runs as its own site in each market, with local wording, local channels and a local contact.
Tell us how your clinic works today.
Describe the clinic and where requests are lost — we come back with a route map and a first stage, not a price list.
Start with an AI CheckUp
Start with an AI CheckUp
Before anything is built, we map where leads are lost, which processes eat the most hours and where automation pays back fastest. The result is a Transformation Map with priorities and expected KPIs.
Request an AI CheckUp
Request received.
We reply within one business day with the first questions for the CheckUp.